1. What do I do if BannerWeb shows that my Login PIN is invalid?
2. The system prevents me from registering because I did not meet with my advisor. Can the Registrar's Office change my status to show that I have been advised?
3. I have a hold.  What do I do?

If you can register but are having problems 

1. BannerWeb shows that I have a link error. What does that mean?
2. BannerWeb shows that I have a prerequisite or co requisite error. How do I find out what is required?
3. The class I want is closed.  What do I do?
4. BannerWeb shows that I need Departmental Approval.  What do I do?
5. I spoke with the instructor, and he/she said I could take the class.  BannerWeb won't let me register.  What do I do?
6. I want to register for two classes that overlap meeting times by just a few minutes.  Can I?
7. How can I register for more than 5.5 units?
8. How can I register for less than 3.5 units?
9. BannerWeb shows that the course I want isn't available via the web.  What do I do?
10. Can I audit a class?  How do I do that?
11. Can I take a class Pass/Fail?
12. The class I want is open but restricted for majors only, and I am a major.  Why can't I register for the class?
13. I have a minor in a class I want to take.  Why can't I get into this class that has a major restriction?
14. What is a class restriction?
15. I'm a Business minor but I can't register for any 300-level Business School courses.  Why not?
16. When are major restrictions lifted?
17. I got an override for a closed class.  So why can’t I register for it on BannerWeb?
18. I want to re-register on BannerWeb for a course I dropped (by mistake or changed my mind).  BannerWeb won’t let me re-register!
19. How do I find all courses that have a specific attribute?

1. What do I do if BannerWeb shows that my login PIN is invalid?
   For current students who have accessed BannerWeb before:  Make sure you aren't confusing your Student PIN with your Term PIN.  You will be asked for your Student ID (8 digit University User I.D.), BannerWeb login PIN and Term PIN (found on subsequent screen) in that order.  If you enter your Term PIN first by mistake, you may be locked out of access to BannerWeb.  Please contact the Help Desk (x6400) to reset your pin. 
   
   The Registrar's Office does not reset pins. For students who have not activated their account:  If this is the first time you are accessing BannerWeb, go to https://bannerweb.richmond.edu/pin.html for information on your initial Login. You will be prompted to change your PIN by entering a new unique six-character PIN twice.  You should also create and answer the security questions for future use in re-setting a forgotten PIN.  Be sure to write this number down and save it in a secure place for future reference. Do not give your PIN to anyone else. University Policy prohibits access to the system by anyone other than the authorized user.
    
2. The system prevents me from registering because I did not meet with my advisor. Can the Registrar's Office change my status to show that I have been advised?
   
   No. Only your advisor can change your registration status to show that you have been advised. Contact:
   • Your advisor
   • The Academic Advising Resource Center (AARC) located in Richmond hall. (x6574)
   
   Currently studying abroad? Your status is automatically set to show that you have been advised.
    
3. I have a hold.  What do I do?
   Please visit this link for more information on holds.
    

If you can register but are having problems 

1. BannerWeb shows that I have a link error. What does that mean?
   It means the course you wanted has a second part which must be added simultaneously with the first part. Usually these "additional sections" are labs or drills which accompany a lecture. For Modern Language drills, you need to match the lecture section number (e.g. 02) with the appropriate drill section (e.g. D2A or D2B). The number in the middle must match the number of the section. For most other courses, like the sciences, you may register for whichever lab section best fits your schedule (provided that lab section is open).
    
2. BannerWeb shows that I have a prerequisite or co requisite error. How do I find out what is required?
   Check for prerequisites in the current catalog (printed or online at undergraduatecatalog.richmond.edu), or in BannerWeb in the Registration section (LUCA) by clicking on the course name link (in blue).  You can also check with the department offering the course.
    
3. The class I want is closed.  What do I do?
   Try for another section of the course that fits your schedule.  If this fails, you can either choose an alternate course (always have a list of alternates ready when you register) or you can consult with the chair of the department offering the course for suggestions to see if he or she will authorize an over-enrollment for the desired section.  Overrides are not automatic. 
   
   Some things to keep in mind: 
   • If other sections of the same course are still open, the chair may be understandably reluctant to over-enroll the closed section. 
   • Some courses cannot be over-enrolled due to seating or facility capacity (a good example are computer classrooms, which have a limited number of computers).  
   • If it is possible for you to take the course in a later term, you may need to do that.
    
4. BannerWeb shows that I need Departmental Approval.  What do I do?
   You will need to go to the chair of the department offering the class and request Departmental Approval.  Usually these classes are independent studies, internships, or classes offered only once. 
    
5. I spoke with the instructor, and he/she said I could take the class. BannerWeb won't let me register.  What do I do?
   You will need Registration Special Approval, which only the chair of the department may authorize. Please contact the chair and request his or her permission to register for the course.
    
6. I want to register for two classes that overlap meeting times by just a few minutes.  Can I?
   You will need to get an override from both departments (with permission from both instructors) for which there is a time overlap.  Remember: You will be responsible for all the material in both classes, even for the overlap period when you cannot be in two places.
    
7. How can I register for more than 5.5 units?
   Have your residential dean sign the appropriate section on the Registration Special Approval Form available from the Registrar’s Office and bring the form to the Registrar's Office before you attempt to register for more than 5.5 units.  Be aware that additional tuition may be charged.  Over 5.5 units is a per-unit fee.  Check with Student Accounts (bursar@richmond.edu) for more information.
    
8. How can I register for less than 3.5 units?
   You should talk to your residential dean to let him/her know you have dropped below full time.  No signature is required, however.  Carrying less than 3.5 units can affect your campus housing, your financial aid, your health insurance coverage, and more.   Be sure to consult with the dean as soon as you know you plan a part-time schedule.
    
9. BannerWeb shows that the course I want isn't available via the web.  What do I do?
   Not all courses are offered every semester.  You can check with the department offering the course for more information about when it will be offered.
    
10. Can I audit a class?  How do I do that?
    With the approval of your academic advisor, dean, and the instructor of the course, you may register for a course on an audit basis.  The regular rate of tuition is charged, and the audit course is counted as a part of your semester load.  You can register for the course as usual, and then a permission form must be obtained from and returned with appropriate signatures to the Office of the University Registrar no later than the end of the tenth day of classes.  Once the form is submitted to the University Registrar, the decision may not be reversed.  An audited course cannot subsequently be taken for credit unless approved by the appropriate dean.
     
11. Can I take a class Pass/Fail?
    If you are a Business student, you may not opt to take a class on a Pass/Fail basis, even if the course is offered by another school.
    
    If you are a Leadership Studies student, you may not take any Leadership Studies  class on a Pass/Fail basis.

    If you are an Arts & Sciences/Jepson (Leadership Studies) student who has completed at least 18 units of academic work, you may opt for one course per semester to be graded on a Pass/Fail basis.  The course may not be used to satisfy any degree requirement other than total units of credit and, if taken in the major or minor, may not be used to satisfy requirements for either.  
    
    To opt for Pass/Fail grading, a permission form must be obtained from and returned with appropriate signatures to the Office of the University Registrar no later than the end of the tenth day of classes.  Once the form is submitted to the University Registrar, the decision may not be reversed.
     

12. The class I want is open but restricted for majors only, and I am a major.  Why can't I register for the class?
    Major declarations are entered through the first two weeks of each semester.  If you submit a declaration after this time, you declaration form will be held and entered at the end of the term.  Therefore, you would not be able to register for a course with a major restriction w/out a departmental override.  Major restrictions are unilaterally removed prior to sophomore registration (College and Class restrictions are never removed).
     
13. I have a minor in a class I want to take.  Why can't I get into this class that has a major restriction?
    A class with a major restriction will not allow anyone but students with the major to register for the class.  Department chairs use this restriction to ensure that majors have the first opportunity to register, even if they are juniors. Major restrictions are lifted prior to sophomore registration (College and Class restrictions are never lifted).  If you have a minor, you will need to receive an override from the department in order to register for the class during priority registration.
     
14. What is a class restriction?
    A class restriction prevents students with certain class standings from registering for certain courses. Senior seminars are frequently restricted so that only Fourth-Year students may register. Similarly, other courses are restricted to First-Year and Second-Year students. Remember that class standing is calculated strictly by the number of earned units, not by the year you entered the University. Consult the Undergraduate Catalog for more information.
     
15. I'm a Business minor but I can't register for any 300-level Business School courses.  Why not?
    Access to 300-level business classes is restricted to those students in the business school (college restriction). Business minors register for Business school courses during the Add/Drop period at the beginning of each term.
     
16. When are major restrictions lifted?
    Major restrictions are lifted prior to sophomore priority registration. Class and College restrictions are never removed.
     
17. I got an override for a closed class. So why can’t I register for it on BannerWeb?
    Once you have the departmental override for a closed course, you can go on BannerWeb to register as follows: (Be aware that the course will still appear closed “C” on LUCA.)
    
    • Log on to BannerWeb
    • Click Student Services
    • Click Registration
    • Click Add/Drop Classes
    • Key in the CRN in the CRN block and submit changes
     
18. I want to re-register on BannerWeb for a course I dropped (by mistake or changed my mind). BannerWeb won’t let me re-register!
    If it is after the first day of classes, BannerWeb does not see the student out of the class as long as it is out there, even if the student has dropped the course. BannerWeb views this scenario as adding a duplicate session. If there is still room in the class, please contact the Office of the University Registrar for assistance.
     
19. How do I find all courses that have a specific attribute?
    To search for all courses with a particular attribute, 1) click on the first subject in the list, hold down the SHIFT key, and scroll down the list and click on the subject at the bottom to highlight all subjects; 2) then, select an attribute from the list. Click ‘Class Search’ to see all courses which have that attribute.