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Frequently
Asked Questions about Grading on BannerWeb
1. What is BannerWeb?
2. What if I don't have a computer? How
can I submit my grades?
3. Which browser do I use?
4. Where do I go to get to
BannerWeb on the Internet?
5. What information do I need to log in to
BannerWeb?
6. I've forgotten my PIN or my account has
become disabled. What do I do?
7. Is there a time limit on BannerWeb?
8. What if I get lost or stuck in
BannerWeb?
9. Who do I call for help?
Troubleshooting
1. I can't log into BannerWeb. The homepage doesn't display.
2. I can't log into BannerWeb. I
receive the message "Authorization Failure."
3.
I receive an error message about cookies or a warning that my
computer is about to accept a cookie. What do I do?
4.
Final Grade Worksheet displays but I can't enter grades or the drop
down menus do not appear.
5.
One of my students is not on the Final Grade Worksheet.
6.
There is a student on the Final Grade Worksheet who never attended
the class.
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What
is BannerWeb?
BannerWeb is the University of Richmond
Web Information System for use by students, alumni, faculty, staff
and advisors. A secured web product, BannerWeb retrieves and records
data directly to and from the Banner database. All information is
live and in real time. When you access BannerWeb, you are accessing
the same information as a user connected directly to the Banner
system. BannerWeb provides information in an easy-to-read format
that is available from any computer connected to the Internet. We
would appreciate any comments or feedback you have about your
BannerWeb experience.
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What
if I don't have a computer? How can I submit my grades?
The Office of the University
Registrar, located in Sarah Brunet Hall, has dedicated BannerWeb
computers available for use by faculty and students. Office hours
are Monday - Friday, 8:30 a.m. to 5:00 p.m. Appointments are not
necessary.
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Which
browser do I use?
It is important that your Internet
browser of choice be of a recent version. Internet Explorer 5.0 /
Netscape 4.7 or higher are recommended. If you have an older browser
version, please contact the University of Richmond Information
Systems Help Desk at 287-6400 to arrange for an upgrade. Note: Using
an older browser version may prevent access to BannerWeb.
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Where
do I go to get to BannerWeb on the Internet?
BannerWeb can be accessed directly
through the BannerWeb homepage (https://bannerweb.richmond.edu/) or
through the homepage of the University Registrar (http://oncampus.richmond.edu/academics/registrar/). If you use a dial-up or modem connection
and have call-waiting on your telephone line, be sure to disable
call-waiting when connecting so your BannerWeb session is not
interrupted.
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What
information do I need to log in to BannerWeb?
You will need your
eight-digit University ID
Number and six-digit PIN to access BannerWeb. If this is the first time to access BannerWeb, go to https://bannerweb.richmond.edu/pin.html
for information on your initial Login.
You will immediately be
prompted to change your PIN to a unique six-digit number. Be sure to
write this number down and save it in a secure place for future
reference. Do not give your PIN to anyone else. University Policy
prohibits access to the system by anyone other than the authorized
user.
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I've
forgotten my PIN or my account has become disabled. What do I do?
If you have forgotten your PIN, you must contact the Help Desk at
x.6400.
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Is
there a time limit on BannerWeb?
Yes. For your protection, if your
BannerWeb session has more than 60 minutes of inactivity, your
session will be terminated and you will be prompted to re-enter your
ID and PIN.
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What
if I get lost or stuck in BannerWeb?
If you are having trouble or need to
exit BannerWeb, always click on the EXIT button on the top
right of the page. Any data that you entered on the page will be
lost.
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Who
do I call for help?
If you are having problems specific to
BannerWeb or need assistance, contact the Office of the University
Registrar at (804) 289-8639.
If you are having browser or network related problems, contact the
Information Systems Help Desk at (804) 287-6400.
Troubleshooting
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Problem:
I can't log into BannerWeb. The homepage doesn't display.
Solution: BannerWeb is always
unavailable between 5:00 p.m. on Fridays and 6:00 a.m. on Saturdays
so that system backups and maintenance can be performed. Please
access BannerWeb during another time. -
Problem:
I can't log into BannerWeb. I receive the message
"Authorization Failure".
Solution: You are using an
incorrect ID or PIN. Your ID is your eight-digit University ID
Number in straight numeric format. Your PIN is the unique six-digit
number that you selected when you first accessed the system. IIf this is the first time to access
BannerWeb, go to https://bannerweb.richmond.edu/pin.html
for information on your initial Login.
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Problem:
I receive an error message about cookies or a warning that my
computer is about to accept a cookie. What do I do?
Solution: BannerWeb uses
"cookies" (small lines of code stored on your computer) as
a means of security verification. Your browser may not be set to
properly accept "cookies". Contact the University of
Richmond Help Desk at 804-287-6400 and tell them that you need to
have your cookies turned on. You will not be able to use BannerWeb
without enabling "cookies".
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Problem:
Final Grade Worksheet displays but I can't enter grades or the
drop down menus do not appear.
Solution: Either the grades have
already been rolled to the student's record or you are not listed as
the primary instructor for that CRN. Check the Rolled Indicator column.
If it says "YES", you will need to change the grade(s) by
obtaining a Grade Change Form and submitting it to the Registrar's
Office. If you are not the primary instructor, you are not allowed to
enter grades.
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Problem:
One of my students is not on the Final Grade Worksheet.
Solution: The student is not
registered in the course. You may wish to contact the student. To
register, the student will need to complete a Late Add/Withdrawal
Form (available from the University Registrar) and obtain the
approval of the department chair, advisor, and dean. It is the
student's sole responsibility to register for the course.
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Problem:
There is a student on the Final Grade Worksheet who never attended
the class.
Solution: In this case, you would
assign a grade of V for excessive absences. It is the
student's sole responsibility to drop the course if applicable.
If
you have additional questions or need assistance, please contact the Office of the University Registrar at
(804) 289-8639.
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